Lookout Life Mobile Security FAQs

Lookout Life Protection App is a comprehensive tool that is designed to keep users' identity and financial information safe. It offers a variety of security features aimed at preventing various threats, such as phishing scams, malware attacks, and Wi-Fi vulnerabilities.

 

2.     What are the benefits of Lookout Life Protecction App?

Customers with a subscription will have the chance to bolster their device security, safeguard themselves online, protect their network privacy, and ensure their identity's safety.

 

3.     How do customers access the Lookout Life App?

The Lookout Life Protection App can be downloaded from My Digicel App, Play or Apple Stores.

 

4.     What is the process for setting up the Lookout Life App?

After purchasing their subscription via the My Digicel App, customers will receive an SMS from Lookout with a link containing an access code to download the Lookout App. Customers are required to click on the link to download the app. Upon downloading the app, they will be prompted to log in with an email address and password then select "ACTIVATE LOOKOU PREMIUM".

 

5.     What if the customers download the app on their own without clicking the link with the access code received in the SMS?

Customers can still enter the access code manually. To access the service, customers must first register and sign in. After logging in, they should navigate to the "Menu" and select "Redemption Code". The Premium code will display at end of the link sent in the SMS.

 

6.     Can a customer transfer premium benefits to another device?

Yes, a customer can transfer the premium benefits to another device by simply uninstalling the Lookout App from the first device and then logging in on the new device with the user credentials.

 

7.     Do I need to have a data plan to activate/use the Lookout subscription?

No, customers can access the Lookout App without having data. However, they will need a Wi-Fi connection to gain connectivity

 

8.     With the subscription active, will customers be charged from their main data?

Usage for the Lookout app will be charged from the available main data or any bonus any-use data from the active data plan.

 

9.    Will the Lookout subscription auto-renew?

Yes, the Lookout subscription will auto-renew providing that the customer has the required amount of credit on their account.

 

10. What does the Lookout subscription entail?

Customers will be able to access the premium benefits of the Lookout App below: