Digicel | Switch To Digicel+ | British Virgin Islands

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Get our Lite Bundle with Home Fibre Internet & TV

Home Lite Bundle with Fibre Internet + TV for Only $135

Digicel+ is giving to our customers the most reliable fibre internet!

Life Is Better with Us, Sign Up Today!

Powered by our superfast, Fibre-to-the-Home Network. We deliver more reliability, more entertainment and more fun. Stream, game, browse and enjoy more of what you love online!

With Digicel+ Home Fibre, you can enjoy:

1. Super-Fast Internet Speeds starting at 300 Mbps & Up!

2. More Reliable Connection, so that your internet stays on when it matters most.

3. More Entertainment with Access to Popular Streaming apps like Disney+ and HBO.

4. Connect Multiple Internet enabled-devices at the same time, without slowing down.

NO DEPOSIT, FREE INSTALLATION

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Why Switch to the BVI’s Most Reliable Network

1

100% Fibre Network

Fastest Fibre to the home. Network to keep your home better connected; all day, every day

2

More Speed Up to 1 Gig

Superfast, Super-Reliable Fibre internet connection for all your needs

3

Best Wi-Fi Experience

Strong and reliable signal in every room of your home

4

Free Movies On Demand

Included at no extra cost with every Digicel+ TV plan

Switching is Easy. You Will Need:

Check your Address

Complete Online Form

Agent Contact

Install

Digicel+ Help & Support FAQ’s

We are here to help!  Visit our Help Center to learn more.

What is Fibre to the Home Internet?

Fibre internet is a broadband internet connection that uses fiber cables, which are more efficient than traditional communication wires, to relay data at increased speeds with reduced lag times. Fibre internet is faster amd more reliable than traditional copper cable, DSL, and satellite internet, making it the best internet service available.

Is Digicel+ Fibre available island-wide in Tortola?

No, see the locations here: Digicel+ Current Locations.

*** New locations will be added soon ***

Is Digicel+ Fibre available island-wide in Virgin Gorda?

Yes.

When will my service be installed?

We are delighted you are joining Digicel+; we want to get you up and running as soon as possible. We will aim to have your service installed in 24-48 hours.

This can of course vary depending on demand and your availability. Once the appointment date has been confirmed, you will then be contacted again 24 hours prior to the scheduled installation. Our representative will reconfirm your availability for the time slot (8AM - 12PM or 12PM - 5PM) in which our technicians will arrive to carry out the work.

Understanding your Digicel+ bill

Please take a look as we take you through each section on the Digicel+ bill.

1. Summary of Account

2. Statement of Account Charges

3. Slip for Check/cash Payments.

1. Billing Address - This is the address the bill is sent to.

2. Account Number – Unique number associated with your account. This number is needed when making payments to your account or when you contact customer care for assistance.

3. Amount Due - Total charges plus any past due amounts owed (if any).

4. Due Date – Full payment must be received on or by this date to avoid late fees of $250+GCT or disconnection.

5. Invoice Number – Helps identify charges and payment periods.

6. Invoice Date – The date the invoice was generated (start of your billing period)

7. Previous Balance - Last billing period’s total amount due.

8. Less Total Payments - Payments made towards last bill (service period).

9. Balance Brought Forward - Amount owing from last bill (service period).

10. Monthly Subscription Charges - Amount required to pay per service period.

11. Total Usage Charges - Any charges not including your monthly subscription.

12. Total Discounts - Total of any discounts applied to account.

13. Total Current Charges - Amount due for this service period.

14. Total Amount Due - Amount owing for current and past service period.

15. Slip- This section is to be submitted with your check or money order payable to Digicel.

If your bill is higher than expected, this is usually due to one of the following:

• Partial Month Charges (also known as prorated charges) - which can occur if you change your subscription mid-month or if this is your first bill.

• Call Charges - if you make calls outside your monthly allowance these will be charged separately.

• Video on Demand - if you purchase content during the month this will appear on the next bill we generate for you.

• PVR - after an initial free trial period you will be charged for our recording feature on a monthly basis.