Terms & Conditions

Start Date:   November 8, 2024
End Date:    January 4, 2025 

The ‘Christmas – Supermarket Sweep Promotion’ (the “Promotion”) Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion. You should read these Terms carefully before participating in the Promotion.

“We” or “us” means DIGICEL BVI LIMITED (“Digicel”) a company incorporated in British Virgin Islands having its registered office at 5^th Floor Jayla Place Building, Wickhams Cay 1, Road Town, Tortola, BVI. References to “we, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.

“I” or “You” means the person participating in the Promotion and “your” shall have the same meaning.

By participating in this Promotion, you agree to be bound by these Terms.

These Terms incorporate the Digicel Terms of Use and the Digicel Prime Bundle Terms & Conditions and our Privacy Policy which you can access by clicking the links below:

Digicel | Privacy Policy | Legal | BVI (digicelgroup.com)

Digicel | Prepaid Prime Ultra Bundles FAQs | Legal | BVI (digicelgroup.com)

If you do not agree to or accept any of these Terms, or if you are under the age of 18, you should not participate in this Promotion.

1.     What is the “Christmas Supermarket Sweep” Promotion?

From November 8^th, 2024 to January 4th, 2025 (the “Promotional Period”), Digicel will be offering you a chance to win a $500 Rams grocery voucher weekly when you complete any one of the following activities (“Qualifying Activities”):

Paying your postpaid bill on time and in full.

Switching to Digicel.

Activating one of the following Prepaid Prime Ultra Bundles:

• 2 - Day Prepaid Prime Ultra Bundle.
• 5 - Day Prepaid Prime Ultra Bundle.
• 7 - Day Prepaid Prime Ultra Bundle.
• 10 - Day Prepaid Prime Ultra Bundle; or
• 30 - Day Prepaid Prime Ultra Bundle.

Activating one of the following Postpaid Supreme Bundles:

• Supreme Extra Bundle
• Supreme Pro Bundle
• Supreme Share 2
• Supreme Share 3
• Supreme Share 4

Sign Up & Install one of the following Digicel+ services:

• Fibre Internet
• Fibre & TV Bundles 

2.     Who can participate in the Promotion?

Subject to these Terms, only the following people can participate in the Promotion:

1. Existing Prepaid Digicel Customers.
2. Existing Postpaid Digicel Customers.
3. Persons who have switched their telephone number to Digicel during the Promotional Period; and
4. Residents of the British Virgin Islands.

Exclusions

The following persons cannot participate in the Promotion:

1. Corporate and business account customers.
2. Any person who is not a legal resident of the BVI; and
3. Any person under the age of eighteen (18).
4. Employees/families of employees of Digicel (i.e., immediate family members e.g., Father, Mother, Sister, Brother) and employees of affiliated companies associated with this promotion.

3.     How can I participate in the Promotion?

You can participate in the Promotion by completing any one of the following qualifying activities:

In Store: Complete one of the Qualifying activities at a Digicel Store:

Complete one of the qualifying activities listed in clause 1 above at one of our retail stores located on Waterfront or Virgin Gorda transactions over the counter with an agent.

OR

MyDigicel App - Use the MyDigicel App to complete any one of the Qualified Activities below:

• Pay your postpaid bill in full and on time.
• Activate a Qualifying Prepaid Prime Ultra Bundle; 

OR

Digicel Website: Visit the Digicel Website and complete any one of the Qualified Activities below:

• Pay your postpaid bill in full and on time.
• Activate a Qualifying Prepaid Prime Ultra Bundle; or
• Activate a Qualifying Postpaid Supreme Bundle.
• Activate and install any of the Digicel+ services.

OR

Switch to Digicel by using any of the below methods:

Step 1: Sign up to switch your telephone number to Digicel at any of our retail stores on the BVI.

Step 2: On the Digicel BVI website:

Digicel | Switch To Digicel Prepaid | BVI (digicelgroup.com)

Digicel | Switch To Digicel | BVI (digicelgroup.com)

and follow the steps communicated by the Agent.

4.     How and when will Winners be selected and announced?

The winner will be selected weekly at random via a transaction list provided by our online generating platform of all eligible participants during the Promotional period November 15^th  to December 31^st, 2024.

Two (2) winners will be selected each week throughout the promotion. The selection will take place at the Digicel Head located at the Jayla Place Building, 5^th Floor, Road Town, Tortola.

The selected weekly customers will then be contacted by a Digicel Marketing Manager via telephone directly and the winning customer will be Posted on Digicel’s social media platforms both Facebook & Instagram.

5.     Will I be notified when I win the promotion?

Yes. The selected customers will be notified by a telephone call from a Digicel Representative calling the mobile number used by the selected customer to qualify for the promotion advising them that they have won.

6.     What prize can I win?

Two (2) winners will be selected each week during the promotion to win a Rams $500 grocery voucher.

7.     What days will each drawing take place?

The Winners will be selected on the below dates to win a Rams $500 Grocery voucher

8.     What do I need to know about collecting my prize if I am a winner?

• If you win, a Digicel representative will contact you by telephone.
• A maximum of three (3) attempts will be made to call you within a period of twenty-four (24) hours.
• During the telephone call, our Digicel Representative will advise you where and how to redeem your prize.
• You will be required to provide a government-issued identification in the form of a Passport, Driver's License or National Identification Card.
• You will also be required to do a short interview answering what are the first 5 items you would choose with your $500 grocery voucher via Digicel social media Facebook and or Instagram page at the Rams location selected.

9.     Can someone collect the prize for me?

Yes. If you are not able to collect your prize, you will need to provide the Digicel Marketing Manager with the name and contact number of the person who will be collecting your prize on your behalf. That person will need to provide a local ID and will need to take the winning photo as well as the interview for Digicel’s social platforms on your behalf to redeem the prize on your behalf.

10.    What happens if the prize is not claimed?

If you win you will have 2 days in which to claim your prize. If the prize is not claimed within the allotted time, a representative will reach out to you in order to inform you that the period has passed, and another customer will be selected to receive the prize.

Additional Terms and Conditions

A.     This Promotion is offered for your personal use and not for commercial use and you agree not to sell any prizes redeemed through this Promotion.

B.     Warranty and support information will be included in product packaging where appliacble.

C.     For customer support, or to report a problem or send us your feedback, please contact us via the My Digicel mobile application. Digicel | MyDigicel | British Virgin Islands

D.     You are solely responsible for all associated fees and costs incurred by you for equipment, connectivity and data usage in relation to your participation in the Promotion.

E.     We reserve the right to award any forfeited or unclaimed prize to the next qualifying customer selected in the same manner as the first winner.

F.     We reserve the right to terminate this offer if, in our sole opinion, the Promotion is being abused, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.

G.     We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.

H.     Any personal data relating to you will be used solely for the purposes of this Promotion by Digicel and/or by any agent appointed by us to assist with running the Promotion on our behalf and will not be disclosed to a third party for any other purpose without your prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are selected) and any other purposes to which you have consented. To see our Privacy Policy visit: Digicel | Privacy Policy | Legal | BVI.

I.     Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming or collecting any prize.

J.     We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the My Digicel mobile application. Any such notification shall be effective immediately or as of the date referred to in such notifications.

K.     The terms and conditions which apply to you are those published on the Digicel website at the time that your subscription is most recently activated. These Terms will only apply for the Promotional Period. 

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