Prime Ultra Prepaid FAQ

Prime Ultra Bundles – Product Enhancement

Prepaid - FAQs

See below a detailed FAQ that can be used to provide all the main questions that customers may have:

Where is my old prime bundle plan? – Giving you more of what you want and providing you with value for your money. We have created NEW plans where we have added top social media apps within the already loaded bundles. Social Data includes (Instagram, Facebook and Twitter Messaging & Full WhatsApp services (Includes, messaging, calling, status updates etc). We believe the new bundles for you our prepaid customer, include data specifically that will enable all customers to use entertainment apps like (YouTube, Tiktok, Spotify and Netflix) as it will be included outside of your main data balance. Prime Ultra plans also offer a NEW reward feature, whereby an automatic discount is awarded upon auto renewal of bundle. With purchase of our 5,10 or 30 Day Prime Ultra Plan you will receive our Digi Regional& Int’l Anywhere Minutes that can be used for calls to US, Canada and Regional Digi Calls. See section 2 for details.

Prime Ultra Bundle Details

Category	Prepaid	Prepaid	Prepaid	Prepaid	Prepaid
Plan Name	Prime Ultra	Prime Ultra	Prime Ultra	Prime Ultra	Prime Ultra
Validity	1 Day	2 Day	5 Day	10 Day	30 Day
Price (Inc. VAT)	$6.49	$12.99	$26.90	$49.90	$119.90
Auto Renewal Price (Inc. VAT)	$6.00	$10.99	$24.90	$44.90	$107.90
Mins - On-Net	Unltd.	Unltd.	Unltd.	Unltd
Mins - Off-Net	10	45	100		Unltd.
SMS - On-Net/Off-Net	Unltd.	Unltd.	Unltd.
Regional & Int'l Anywhere Minutes	0	0	50	100	300
Any-use Data	2 GB	5 GB	12 GB	20 GB	25 GB
Social Data (Instagram Messaging, Facebook Messaging, Twitter Messaging & Full WhatsApp services)	Unltd.	Unltd.	Unltd.	Unltd.	Unltd.

Entertainment Data (YouTube, Tiktok, Spotify and Netflix)	1 GB	3 GB	5 GB	10 GB	15 GB

What happens to the Prime and Prime Plus Plans? Auto renewal will remain active (for now), customers can continue to use the current plan they are on after July 14^th once plan auto- renewal does not cancel out. Once this occurs, customer will only be able to see/activate the Prime Ultra Bundles via MDA and UMM.

Will I be able to use the “rollover data” from old prime bundle to new ultra plans?

Yes, you will but Only main data will rollover and Apps data will not be part of rollover.

Where can I call with my Digi Regional & Int’l Anywhere Minutes?

The anywhere minutes can be used for calls to US, Canada, Regional Digi Calls to (The anywhere minutes can be used for calls to US, Canada, Regional Digi Calls to (Anguilla, Antigua and Barbuda, Aruba, Barbados, Bermuda, British Virgin Islands, Bonaire, Cayman, Curacao, Dominica, El Salvador, Monserrat, St. Kitts and Nevis, St. Lucia, St. Vincent, Trinidad and Tobago, Turks and Caicos (excluding Haiti, Jamaica, Guyana and Suriname and Home Market).

Are the minutes I am seeing for each destination?

The minutes are given as a bundle, so you decide how you use your minutes.

What happens when my minutes are done?

When you have used up all your minutes, you can purchase an add on if one is not purchased you will be charged at the regular calling rates.

When my plan has ended will my minutes rollover?

When your plan expires your minutes will rollover once you activate a plan before midnight of the expiry date of plan.

Will I receive a discount when I auto renew my Prime Ultra Plan?

Yes. All Prime Ultra Plans will be charged at a lower fee upon auto renewal.

Are all the Social Data Apps unlimited?

Social Data (Instagram, Facebook and Twitter Messaging is unlimited & Full WhatsApp services (Includes, messaging, calling, status updates etc)

What happens when my Apps Data is all used up?

When your Apps data has been used up, your main data will be used to access the Apps

What Happens when my main data is done or used up?

When my main data balance is used up, you have the option of purchasing a new plan or a plan add on.

What prevents me from qualifying for a discount on auto renewal?

If AUTO- Renewal cycle is broken you will lose the discount reward and will be charged the initial price.

How can I qualify for the renewal discount after breaking the cycle?

Once re- subscribed to an Ultra-Plan and you allow plan to auto renew, the discount will apply.

How do I activate the new Prime Ultra Bundles?

You can activate / purchase your bundle through 3 methods - Web, MDA or UMM

User Experience:

Activation (Web):
- Customers will be able to activate the Digicel Prime Ultra Bundles by accessing MyDigicel Web.
- After gaining access to MyDigicel by entering the Digicel ID, the customer will go to the ‘My Plans’ section, select available plan, and click on the desired Ultra PRIME Bundle Plan to activate the plan.
- After selecting the desired PRIME Ultra Bundle plan the following will happen:
  - If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.
  - If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.
- Activation (MyDigicel App):
  - Customers will be able to activate the New Prepaid PRIME Ultra Bundle Plan by accessing the MyDigicel App.
  - After gaining access to MyDigicel by entering the Digicel ID, the customer will go to the My Plans section, select available plan, and click on the desired Prepaid PRIME Ultra Bundle to activate the plan.
  - After selecting the desired PRIME Bundle plan the following will happen:
    - If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.
    - If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.

Activation (UMM):
- Customers will dial *140# to access the UMM menu.
- Customers will then enter the desire selection code that will bring them to Prepaid PRIME Ultra Bundle Menu.
- In the Prepaid PRIME Ultra Bundle Menu, the customer will enter the desire selection code and activate the desired duration PRIME Ultra Bundle plan.
- Once the customer confirms their activation of the PRIME Ultra Bundle plan they will receive a flash USSD message and follow by a SMS stating:
  - That the plan successfully activated if the customer had sufficient credit for activation.
  - Or if there was insufficient credit available for plan activation, the SMS would advise to please add the required funds and try again.
- Renewal:
  - Customers will receive a notification 2 days and 1 day before their PRIME Ultra Bundle expires advising that their plan will auto renew.
    - If at expiry the customer has sufficient credit, the plan will auto renew.
    - If the customer has insufficient credit at plan expiry, the auto renewal would have failed and the PRIME Ultra Bundle
  - Customers will also be able to opt out of auto-renewal via UMM or the MyDigicel App or the MyDigicel Web.
- Expiry:
  - When the PRIME Ultra Bundle expires customers WILL NOT keep the remaining MB for their apps data; however, customers will have a Grace Period of midnight of the expiry day of plan for their regular Data and Voice balances to rollover.
  - Grace Period of midnight of expiry day of plan will remain the same for Data and Voice Bundles.
  - Once the plan expires, customer will lose all remaining App data.

How do I check my balance?

MyDigicel app is the best place for self-service with your Digicel account. Prepaid customers can also check your balance via UMM *140#

Will my Ultra Prime bundle work while I am roaming?

No the plan will not work while roaming, however we have great roaming plans available, check our MyDigicel App or dial *140# to view plans. You can also contact customer care by dialing 100 from your Digicel phone number to get more information on our new roaming plans.

What do I get with Prime Ultra