Junior Prime Ultra Bundle FAQ

Junior Prime Ultra Bundle – Product Enhancement  

Prepaid - FAQs

1. What is the Junior Prime Ultra bundle? – This is a 14-day prepaid plan for youth 17 years and below. Data includes specific data for Gaming (Roblox, Minecraft, Fortnite & PubG) as well as Free data for social media messaging and full WhatsApp.  See below details:

2. What are the differences between the Prime Ultra Bundles and the Junior Prime Ultra Bundle? Below is a comparison of the key features.

3. Is the Junior Prime Ultra Bundle available for all customers?

No.  This bundle is only for customers 17 years old and younger existing and new customers. Proof of age must be presented to qualify for this bundle.

4. Will I receive my “rollover data” from the Prime Ultra Bundle to Junior Prime Ultra Bundle? Only main data will rollover.  Apps data will not be part of rollover.

5. Does the plan include Digi Regional & Int’l Anywhere Minutes?

No.  Only local digi to digi minutes are included.

6. Will I receive a discount when I auto renew my Junior Prime Ultra Bundle?

No discount is provided for renewing plan.

7. Are all the Social Data Apps unlimited?

Social Data (Instagram, Facebook and Twitter Messaging ONLY is unlimited & Full WhatsApp services (Includes, messaging, calling, status updates etc.)

8. What happens when my Gaming Data is all used up?

When your gaming data has been used up, your main data will be used to access the Apps.

9. What Happens when my Main Data is done or used up?

When the main data balance is used up, you have the option of purchasing a new plan.

1. How do I activate the Junior Prime Ultra Bundle?

      You can activate / purchase your bundle through 3 methods, but initial activation must be completed at the Retail Store – Retail Stores, MDA or UMM

User Experience:

• Activation (Retail Store):
  • Customers will be able to activate the Junior Prime Ultra Bundle by visiting the Retail Stores with proof of age.
    • If the customer has sufficient credit, they will receive a SMS advising that the plan has been successfully activated.
    • If the customer has insufficient credit, they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.
  • Activation (MyDigicel App):
    • Customers will be able to activate the Junior Prime Ultra Bundle by accessing the MyDigicel App.
    • After gaining access to MyDigicel by entering the Digicel ID, the customer will go to the My Plans section, select available plan, and click on the 14-Day Junior Prime Ultra Bundle
    • After selecting the desired plan, the following will happen:
      • If the customer has sufficient credit, they will receive a SMS advising that the plan has been successfully activated.
      • If the customer has insufficient credit, they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.

• Activation (UMM):
  • Customers will dial *140# to access the UMM menu.
  • Customers will then enter the desire selection code that will bring them to 14-Day Junior Prime Ultra Bundle.
  • In the Prepaid PRIME Ultra Bundle Menu, the customer will enter the desire selection code and activate the desired plan.
  • Once the customer confirms their activation of the 14-Day Junior Prime Ultra Bundle they will receive a flash USSD message, follow by a SMS stating:
    • That the plan successfully activated if the customer had sufficient credit for activation.
    • Or if there was insufficient credit available for plan activation, the SMS would advise to please add the required funds and try again.
  • Renewal:
    • Customers will receive a notification 2 days and 1 day before their 14-Day Junior Prime Ultra Bundle expires advising that their plan will auto renew.
      • If at expiry the customer has sufficient credit, the plan will auto renew.
      • If the customer has insufficient credit at plan expiry, the auto renewal would have failed and the Junior Prime Ultra Bundle
    • Customers will also be able to opt out of auto-renewal via UMM or the MyDigicel App or the MyDigicel Web.
  • Expiry:
    • When the 14-Day Junior Prime Ultra Bundle expires customers WILL NOT keep the remaining MB for their apps data; however, customers will have a Grace Period of midnight of the expiry day of plan for their regular Data and Voice balances to rollover.
    • Grace Period of midnight of expiry day of plan will remain the same for Data and Voice Bundles.
    • Once the plan expires, customer will lose all remaining App data.

1. How do I check my balance?

MyDigicel app is the best place for self-service with your Digicel account. Prepaid customers can also check your balance via UMM *140#

12. Will my Junior Prime Ultra Bundle work while I am roaming?

No.  It will not work while roaming.  However, we have great roaming plans available, check our MyDigicel App or dial *140# to view plans. You can also contact customer care by dialing 100 from your Digicel phone number to get more information on our new roaming plans.