eSIM FAQs

eSIM

Electronic Subscriber Information Module (eSIM),  is the latest technology for mobile devices removing the need for physical SIM cards. ‘eSIM’ refers to an embedded SIM and takes the form of a chip that cannot be removed from a mobile device. This means that users can switch between mobile networks without needing to replace their SIM card.

 

Users can download “profiles” from different networks straight to a mobile device with the touch of a button.  “Profile” means the account information for a particular network tied to a specific mobile number.

 

Frequently Asked Questions

 

How do I know if my device supports eSIM?

 

You will require an unlocked eSIM-compatible device to use an eSIM on the DIGICEL network. The below instructions will assist you with confirming if your device supports eSIM.

 

How to check if your iOS device supports eSIM?

 

Step 1 - Settings > General > About

Check your device is network provider locked

It should say “No SIM restrictions” which means that the device is unlocked.

 

Step 2 - Confirm an EID is present

 

Step 3 - Settings > Cellular > Add eSIM is an option under the ‘SIMs’ section

 

How to check if your Android device supports eSIM? 

 

Samsung - Settings > Connections > Sim Card Manager

If 'Add mobile plan' is present, the device is eSIM-enabled.

 

Huawei - Settings > About phone > Show EID

If the EID number is present, the device is eSIM-enabled.

 

Other Android Devices - Dial *#06#. 

If an EID number is present, the device is eSIM-enabled.

Alternatively, go to Settings, then Network & Internet. If a +symbol is present beside Mobile Network, your device is eSIM-enabled.

 

These FAQs are meant merely as a guide for customers and Digicel shall not be held responsible for any errors or omissions in the above and below

 

What is an eSIM?

An eSIM also known as an embedded or electronic SIM, is a SIM that is built into your mobile device and cannot be physically removed. There is no physical SIM card that you need to insert.

 

How does an eSIM differ from a SIM?

A SIM card is a physical chip card you slot into your phone normally in a tray that pops out from the side. A SIM usually has 3 sizes: Mini-SIM, Micro-SIM and Nano-SIM. A SIM card's most significant benefit is its portability. You can switch between devices in seconds, and you will not have to contact your carrier.

An eSIM is an embedded SIM card fitted into the phone's motherboard. It runs on the same networks as standard SIM cards, so there is not much difference in how they work outside the initial set-up and transferring of your number and plan.

An eSIM performs the same function as a physical SIM card but removes the requirement to physically swap SIMs when switching between network providers.