Porting FAQs

Make the Switch

Number Portability Description

Number Portability (NP) is the process which allows a subscriber to change service while retaining an existing phone number.

Number Portability FAQ

 How often can I port my number?

• • Subscribers can only port their number once every sixty calendar days (two months).

• How long would it take to port?
  • Mobile number (single #) – One working day
  • Mobile number (group) – Two working days

• What is required for porting?
  • Active SIM
  • Signed porting request form
  • Form of photo identification: a) National ID Card, b) Driving Permit and c) Passport
  • Validation/Proof of ownership: SMS, IVR (fixed numbers)

• Note: In addition to the above, a copy of latest bill or a printout of the subscriber details are required for Postpaid accounts

• What happens to my credit?
  • Subscribers will lose any unused credit after porting. Voicemail messages will also be removed.

• What happens if I have an outstanding bill?
  • Postpaid:
    • The porting request can be denied if the subscriber has one or more outstanding bills on the account.
  • Prepaid:
    • Porting will not be canceled if the subscriber has any debt.
    • Subscribers are liable to pay all outstanding balances.

• Can I port before my contract expires?
  • Yes, however, subscribers must pay the early termination charges.

• Can I port my mobile number to a fixed account?
  • No. Numbers can only be ported to services of the same type; mobile to mobile, etc..

•  What happens if I have a business account?
  • If the account contains the name of the authorized signatory (specified on the bill or account) that person shall be authorized to conduct the port as the “Subscriber”.
  • If not, the porting form must be signed by an appropriate legal representative of the organisation and an identity check will be done.

• What happens if I want to port back?
  • Subscribers can port back within 14 days after porting out. However, the donor now recipient network is not obligated to accept the port in request.
  • If 14 days have passed, the subscriber would have to wait the 60 days before submitting the request.

• Can someone port on my behalf?
  • Postpaid/Prepaid subscribers can designate an authority for porting in writing however internal checks should still be completed for authentication purposes.