CHRISTMAS PRIME ULTRA BUNDLES

Product Enhancement (Unlimited Data)  

Prepaid - FAQs  

As part of Digicel’s effort to drive revenue and provide a better experience to our customers, we are creating NEW plans which will include unlimited data to enhance customer use.   This allows customers to have no limitation to social media, website use, downloads and staying connected with family and friends during the coming holiday season.  Plans can be auto renewed for a seamless Digicel experience 

See below the plans offered and FAQs that can be used to provide all the main questions that customers may have: 

1. Christmas Prime Ultra Bundle Details 
   
   
   
   
   
2. What happens to the Prime Bundles?
   
   These remain available to customers. They can continue using the plan they love and enjoy.  
   
   
3. How do I activate the new Prime Ultra Bundles? 
   
   
   1. You can activate / purchase your bundle through 3 methods - Web, MDA or UMM 

   User Experience: 

   • Activation (Web): 
   • • Customers will be able to activate the Digicel Prime Ultra Bundles by accessing MyDigicel Web. 
   • • After gaining access to MyDigicel by entering the Digicel ID, the customer will go to the ‘My Plans’ section, select available plan, and click on the desired PRIME Bundle Plan to activate the plan. 
   • • After selecting the desired PRIME Bundle plan the following will happen: 
   • • • If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated. 
   • • • If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again. 
   • Activation (MyDigicel App): 
   • • Customers will be able to activate the New Prepaid PRIME Ultra Bundle Plan by accessing the MyDigicel App. 
   • • After gaining access to MyDigicel by entering the Digicel ID, the customer will go to the My Plans section, select available plan, and click on the desired Prepaid PRIME Bundle to activate the plan. 
   • After selecting the desired PRIME Bundle plan the following will happen: 
   • • If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated. 
   • • If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again. 

    

   • Activation (UMM): 
   • • Customers will dial *140# to access the UMM menu. 
   • • Customers will then enter the desire selection code that will bring them to Prepaid PRIME Ultra Bundle Menu. 
   • • In the Prepaid PRIME Ultra Bundle Menu, the customer will enter the desire selection code and activate the desired duration PRIME Ultra Bundle plan. 
   • • Once the customer confirms their activation of the PRIME Ultra Bundle plan they will receive a flash USSD message and follow by a SMS stating: 
   • • • That the plan successfully activated if the customer had sufficient credit for activation. 
   • • • Or if there was insufficient credit available for plan activation, the SMS would advise to please add the required funds and try again. 
   • Renewal: 
   • • Customers will receive a notification 2 days and 1 day before their PRIME Bundle expires advising that their plan will auto renew. 
   • • • If at expiry the customer has sufficient credit, the plan will auto renew. 
   • • • If the customer has insufficient credit at plan expiry, the auto renewal would have failed and the PRIME Bundle ends. 
   • Customers will also be able to opt out of auto-renewal via UMM or the MyDigicel App or the MyDigicel Web. 
   • Expiry: 
   • • When the PRIME Bundle expires customers WILL NOT keep the remaining MB for their apps data; however, customers will have a Grace Period as per usual for their regular Data and Voice. 
   • • Grace Period will remain the same for Data and Voice Bundles. 
   • • Once the plan expires, customer will lose all remaining App data. 
   
   
   
   
   
   
4. How do I check my balance? 
   
   MyDigicel app is the best place for self-service with your Digicel account.  
   
   
   
5. Will my Prime bundle work while I am roaming? 
   
   No. However we have great roaming plans available, check the MyDigicel App or dial *140# to view plans. You can also contact customer care by dialing 100 from your Digicel phone number to activate. 
   
   
   
6. Can I switch from my current provider to benefit from these plans? 
   
   Yes. All Prime Ultra Bundles can be activated upon signing up a new account. 
   
   
   
7. I just bought a new SIM card, can I benefit from these plan? 
   
   Yes. Inform your retail agent of the plan you prefer and you will be activated right away. 
   
   
   
8. Will I be able to use the “rollover data” from old prime bundle to new ultra plans? 
   
   Yes. Moving from one prime to the other you can rollover your data.