Digicel is making a significant upgrade to its network to align with the latest technology trends and provide its mobile customers with an enhanced experience. This upgrade will see the decommissioning of our legacy 2G network on 31^st Dec 2024. (“deadline date”), so that we can focus our resources on more advanced technologies, including 3G, 4G, 4G LTE and LTE-A.

This strategic move is designed to provide customers with improved call quality and clarity, faster browsing, smoother connectivity, better video streaming and an overall superior user experience. Additionally, by upgrading from 2G, customers will be able to explore a wider range of mobile applications and services using the internet.

The 2G decommissioning will be communicated to customers via Media Release. Digicel customers with 2G devices and/ or SIM cards will receive an SMS on their device advising them to visit a Digicel store to upgrade their SIM card and/ or device.

Digicel has deployed the latest in SIM card security with USIMs since 2015. Only these USIMs will work on our LTE network so transferring your 2G SIM card to an LTE device won’t work. Customers are required to upgrade to LTE SIM card and/ or device. Using the wrong SIM card and device may result in poor call quality, slow data, or buffering.

Customers can visit the LTE checker on our website to confirm compatibility:

Link : https://www.digicelgroup.com/tt/en/network

Customers with incompatible devices and/ or SIM cards will also be notified via SMS.

Customers with incompatible devices and/ or SIM cards will receive an SMS advising them to visit the nearest Digicel Store to upgrade their device.