Refer. Reward. Repeat. Privacy Policy

Refer. Reward. Repeat.

PRIVACY POLICY

Introduction

Welcome to Refer. Reward. Repeat. Program (the “Program”) Privacy Notice.

- At Digicel, we respect your privacy and we are committed to protecting your personal data and earning your trust. This privacy notice is to give you clarity and transparency on the ways we may use your personal data.

Our goal is for you to understand i) how we look after your personal data when you participate in our Program and ii) your privacy rights and how the law protects you.

1.   Scope of This Notice and Who We Are

- Purpose of this Privacy Notice

- This privacy notice aims to give you information on how Digicel collects and processes your personal data through your participation in the Program, including any data you may provide when you complete and submit a form, get in contact with us, or where you are referred by someone (a “Referrer”).  

If you are a Referrer, we advise that you ensure this Privacy Notice is shared and read by each person you refer (a “Referral) so that they may be reasonably notified of the disclosure, collection and processing of their personal data prior to you submitting their information via the ‘Referral Sign-up Form’. Further, as a Referrer, you understand that Digicel reserves the right to disclose certain aspects of your personal data to inform the Referral of how their personal data was obtained.

This Privacy Notice is to be read together with the Terms and Conditions. This   Program is NOT intended for individuals under the minimum legal age. Personal data is collected for all participants of the Program, including Referrers and Referrals, however, we do not knowingly collect data from or about individuals under the legal minimum age.

Different Digicel programs, activities, products and services collect different kinds of data. It is important that you read this Privacy Notice together with any other privacy, customer or regulatory notices we may provide for specific products and services, and on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements other notices and Digicel privacy notices and is not intended to override them.

Controller

- Digicel (Trinidad & Tobago) Limited is the Data Controller (collectively referred to as “Digicel”, "we", "us" or "our" in this privacy notice). We are a subsidiary of the Digicel Group of Companies.

- We have a Digicel Privacy Team responsible for handling all enquiries in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, you may contact the Group Privacy Team using the details set out below.

Contact Details

For all queries regarding this privacy notice or our privacy practices, please contact - the Digicel Privacy Team in the following ways:

- Full name of legal entity: Digicel (Trinidad & Tobago) Limited

Email address: privacy@digicelgroup.com

Postal address: 11C Maraval Road, Port of Spain, Trinidad

Attn: Legal & Regulatory Department (Privacy)

Changes to the privacy notice and your duty to inform us of changes

- We endeavour to keep our privacy notice under annual review. This version was last updated on 31^st March, 2023.

- It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2.  The Data We Collect About You

- Personal data, or personal information, means any information about an individual from which that person can be identified.

Personal data shall not be extended to or include any data where identifiable information has been removed (anonymous data) or an individual’s identity is not ascertainable from the data set, whether on its own or combined with other known information.

If you are the Referrer, you understand that as a current Digicel customer, your personal data may previously have been collected and processed pursuant to the respective product and/or service and the relevant  Privacy Notice and Terms and Conditions. Your consent provided upon signing up to be a Digicel customer; warrants our access and relevant processing of your personal data relating to your account, including but not limited to, full name, account number, address/ location, national identification, payment and other details about related products and/or services, for the purposes of the Program.

- Additionally, and specific to your signing up for the Program, we may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

·       Identity Data includes first name, last name, date of birth, and gender.

·       Contact Data includes billing address, delivery address, email address and telephone numbers.

·       Profile Dataincludes your Digicel account number, purchases, interests, preferences, feedback and survey responses. 

·       Marketing and Communications Dataincludes your preferences in receiving marketing from us and our third parties and your communication preferences.

·       Other Data deemed necessary for any of the purposes noted under Section 4, which may be collected from our Internal and External Third Parties, as defined in the Glossary, with or upon your consent.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific application or website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not intentionally seek to collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

- If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a plan, subscription, product or service you have with us but we will notify you if this is the case at the time.

3. How is Your Personal Data Collected?

- We use different methods to collect data from and about you including through:

·  Direct Interactions. You may give us your Identity, Contact, Profile, and other personal when you:

· register or sign-up for the Program;

·  contact us and provide your information via online customer support, customer call centres or our physical locations.

·       Third Parties or Publicly Available Sources. To assist us in providing you with the best experience, we may receive and/or share any personal data about you deemed necessary for any of the purposes noted under Section 4. Generally, we receive or share your personal data from and/or with various public sources, and our Internal, External and Specific Third Parties, as defined in the Glossary, with or upon your explicit consent. 

4.  How We Use Your Personal Data

- We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

·       Where we need to perform the contract we are about to enter into or have entered into with you.

·       Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

·       Where we need to comply with a legal obligation.

- Click here to find out more about the types of lawful basis that we will rely on to process your personal data.

- Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are, where appropriate.

- Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

- Table 1: Purposes for use of your personal data

- Marketing

- We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

- Promotional offers from us

- We may use your Identity, Contact, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

- You will receive marketing communications from us if you have requested information from us, are a participant in the Program, or a Referral and you have not opted out of receiving direct marketing communications.

As a Referral, you will be required to provide to our representative upon contact with you, your consent to receive promotional offers of any kind from us, before proceeding.

- Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

- Opting out

- You can ask us to stop sending you marketing messages at any time by following the opt-out links or directions on any marketing message sent to you, or by contacting us at any time.

- Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

- Change of purpose

- We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

- If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

- Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5.    Disclosures of your personal data

- We may share your personal data with the parties set out below for the purposes set out in the Table 1: Purposes for use of personal data above.

·       Internal Third Parties as set out in the Glossary.

·       External Third Parties as set out in the Glossary.

·       Specific Third Parties as set out in the Glossary.

·       Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

-  We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6.  International transfers

- We share your personal data within entities throughout the Digicel Group of Companies.

- Whenever we transfer your personal data out of the country of origin, however, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

·       We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.

·       Where we use certain service providers, we may use specific contracts that ensure an adequate level of protection through the use of technical and organizational measures.   

- Please contact us if you want further information on the specific mechanism used by us when transferring your personal data internationally.

7.  Data Security

- We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

- We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8.   Data Retention

- How long will you use my personal data for?

- We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

- To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Where you have decided to withdraw the consent you have given, we will delete your personal data within thirty (30) days, unless we are required to keep it for the reasons explained herein. We may need to keep a piece of your contact information e.g. email address, in our records, so we know that you have withdrawn your consent and therefore ensure we honour your choice.

- Details of retention periods for different aspects of your personal data are available in our retention schedule which you can request from us by contacting us at privacy@digicelgroup.com.

9.   Your Legal Rights

- In some countries and under certain circumstances, you have rights in relation to your personal data. You may have the right to:

Request correctionof the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasureof your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processingof your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Withdraw consent at any timewhere we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

- If you wish to exercise any of the rights set out above, please contact the Group Privacy Team at privacy@digicelgroup.com.

- What We May Need From You

- We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

- Time Limit to Respond

- We try to respond to all legitimate requests within sixty (60) days. Occasionally, it could take us longer than sixty (60) days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10.  Glossary

i.      Lawful Basis

- Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

- Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

- Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

ii.     Third Parties

-Internal Third Parties

Other companies within the Digicel Group may act as joint controllers or processors, may provide IT and system administration services and/or process personal data through leadership reporting.

-External Third Parties

·       Service providers acting as processors who provide IT and system administration services.

·       Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance and accounting services.

·       Relevant regulators and other authorities as required by law (that may act as processors or joint controllers), who may require reporting of processing activities in certain circumstances.

Specific Third Parties

·       Customer Experience and Contract Centre Solutions: Genesys Telecommunications Laboratories, Inc.