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How do I view my account balances?
To view your account balances
1. Dial *140# from your prepaid handset or
2. Download the free MyDigicel App
To view your Postpaid account balances
1. Dial *130# from your prepaid handset or
2. Download the free MyDigicel App
If you're using your mobile phone, you can check the remaining balances on your account using the MyDigicel App.
View your balances by clicking here.
Step 1. Select “Log In”.
Step 2. Enter your phone number in the space provided; Select “Continue.” A 4-digit code will be sent through SMS (text message). Enter the code in the slots and select ‘Continue.’
Step 3. Select “Menu, " at the top left-hand corner of your screen, then select “Account & Balances”.
Step 4. Here, you will see your credit balance. If there is a Data/Voice/Plan on your account, the balance will also be shown along with any related bonus balances.
Be sure to download the updated version for your phone today!
How do I activate a Prepaid or Postpaid Plan?
To activate a Prepaid or Postpaid plan:
For our Postpaid customers, we recommend that you visit a Digicel Store or speak with one of our live chat agents to activate your data plan. After the activation of your data plan, please restart your device.
If you are a prepaid customer, click on your preferred method to activate the plan:
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MyDigicel app |
*140# |
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Our data plans will work with your smartphone, BlackBerry, tablet or other internet-compatible devices.
To find out what plan would be right for you please click here.
How do I activate a Digicel eSIM?
About eSim
· eSIM is the latest technology for mobile devices removing the need for physical SIM cards. ‘eSIM’ refers to an embedded SIM and takes the form of a chip that cannot be removed from a mobile device. An eSIM performs the same function as a physical SIM card but removes the requirement to physically swap SIMs.
1. What is an eSIM?
· An eSIM is an embedded SIM inside your device. With eSIM, there’s no physical SIM card that you need to insert.
2. When will Digicel launch eSim?
· Digicel will support eSIM and is working to make it available in all our markets by December 2022.
3. What plans and associated cost will be an eSim from Digicel?
· This will be communicated on launch date
4. Does my current device support eSim?
· eSim is supported by various phone manufacturers. Continue reading.