5G FAQs

1. What is 5G?

5G is the fifth generation of mobile/Cellular network technology, designed to deliver faster speeds, lower latency, increased flexibility, and greater capacity compared to 4G/LTE and prior technology.

2. How is 5G different from 4G?

5G offers significantly faster data speeds, lower latency (the time it takes for data to travel), and the ability to connect more devices simultaneously. This improves the experience when streaming movies from Netflix, YouTube, and other streaming services.

3. What is the difference between 5G and other technology?

4. How fast is 5G?

5G is up to 10 times faster than LTE and up to 100 times the speed of 3G.

5. What are the benefits of 5G for everyday use?

Faster streaming, smoother video calls, better gaming experiences, and enhanced smart home capabilities.

6. When will 5G be available in my area?

As of Friday, June 14, 2024, Digicel will launch our 5G services in Grand Cayman. These will be available in the West Bay area, sections of George Town and Bodden Town.

7. Will 5G be available island-wide?

Not at launch, it will be available in the West Bay area, sections of George Town, and Bodden Town.

8. What do I need to access Digicel Cayman 5G?

A 5G-compatible device
Be within the 5G network coverage area
A prepaid Prime or Postpaid Supreme plan

9. Do I need a new phone to use 5G?

Our 5G network band is n78; if you have a compatible phone, you can use 5G.

Here's a general list of phones compatible with 5G technology.

If you've purchased an Apple or Samsung handset from Digicel, it should be compatible with the network. However, some models are designed for specific countries, which may cause exceptions. You can verify compatibility online.

Apple

iPhone 12 series (iPhone 12, 12 Mini, 12 Pro, 12 Pro Max)
iPhone 13 series (iPhone 13, 13 Mini, 13 Pro, 13 Pro Max)
iPhone 14 series (iPhone 14, 14 Plus, 14 Pro, 14 Pro Max)
iPhone 15 series (iPhone 15, 15 Plus, 15 Pro, 15 Pro Max)

Samsung

Galaxy S20 series (S20, S20+, S20 Ultra)
Galaxy S21 series (S21, S21+, S21 Ultra)
Galaxy S22 series (S22, S22+, S22 Ultra)
Galaxy S23 series (S23, S23+, S23 Ultra)
Galaxy S24 series (S24, S24+, S24 Ultra)
Galaxy Note 20 series (Note 20, Note 20 Ultra)
Galaxy Z Fold series (Z Fold 2, Z Fold 3, Z Fold 4, Z Fold 5)
Galaxy Z Flip series (Z Flip, Z Flip 3, Z Flip 4, Z Flip 5)
Galaxy A series (A15 5G, A14 5G, A24 5G, A25, A32 5G, A42 5G, A55 5G, A54 5G, A52s 5G, A53 5G, A72 5G, A73 5G)

10. Are devices from other brands compatible with the network?

While Apple and Samsung devices are thoroughly tested and confirmed to work on our network, other brands are less thoroughly tested and may present compatibility issues. These devices are considered uncharted territory. Below is a list of brands that might be compatible, but we cannot guarantee their performance:

Google (Pixel series)
OnePlus
Xiaomi
LG
Motorola
Huawei

We recommend checking the device's compatibility online or consulting our retail team for specific information.

11. Can I use my existing 4G SIM card with a 5G phone?

Yes, your current Digicel (LTE) SIM card is compatible with 5G.

12. If my device is compatible, will I be automatically connected to the 5G network?

Once your device is compatible with our 5G band, has updated software, and is set to the highest network mode, it will connect within the 5G coverage area.

Plans and Pricing

1. Are there new plans for 5G, and how much do they cost?

There are no new plans now; customers can use the experience on their current Prime and Supreme plans.

2. Will my current plan work with 5G?

Yes, your current Prepaid Prime Bundles and Postpaid Supreme plans will work with 5G if you use a 5 G-compatible Device.

Prepaid: Prime 1 Day Start, Prime 3 Day Starter, Prime 5 Day Comfy, Prime 10 Day Pro, and Prime 30-Day Max.
Postpaid: Supreme Extra, Supreme Pro, and Supreme Super

Troubleshooting and Support

1. What should I do if I'm having trouble connecting to the 5G network?

Check Coverage: Digicel Cayman's 5G coverage area is West Bay, sections of Georgetown and Bodden Town.
Restart Device: Sometimes, a simple restart can fix a connectivity issue. Turn off the device for a few seconds and turn it on.
Airplane Mode: Toggle airplane mode on and off. This can help reset your device's connection to the network.
Update Software: Make sure the device's OS and carrier settings are current. Updates often include bug fixes and improvements for connectivity.

2. How can I check if 5G is available in my area?

Look for the 5G indicator on your device. Once in a 5G area, the 5G network symbol should be displayed on your device (you must have your phone settings set to 5G). You can also check the coverage map on Digicel's website.

Additional Services and Features

1. Are there any new services or features exclusive to 5G?

5G introduces significantly faster speeds and lower latency, enabling seamless streaming of high-definition and 4K videos and real-time applications like augmented and virtual reality. It supports many connected devices for IoT (Internet of Things) applications.

2. Will 5G affect my battery life?

5G uses more power because it activates more radio bands, does more signal processing, and puts more work on the processor and memory. As a result, it can drain the battery faster.

Contact and Feedback

1. Who can I contact for more information or support?

Our Retail Staff and Customer Care can provide more information.

Installation and Setup

How do I set up my 5G device?

Learn More About 5G

Do you want to know more about 5G? Visit a Digicel store for additional information.