Start Date: Monday May 2nd, 2024

End Date: Friday May 31st, 2024

1. What is the Stay Connected Postpaid plans offer all about?

The Stay Connected postpaid plan allows you to add a second line for your child to your existing account by activating Postpaid Connect postpaid plan for only $70.

2. Who is eligible to enter the promotion?

In order to be eligible for the Promotion, you must have an existing postpaid service and your child must be 17 years or younger.  Note children up to 21 years are eligible if you can provide proof that here are attending University.

3. How many services am I allowed to add to my existing account?

You will be allowed to add one additional service to your existing postpaid account.

4. Can I opt to have a separate bill for my child?

Yes, you can opt to have a separate bill for your child, however the service will be in your name. As this plan is not offered independently you will have to choose from our other suite of Postpaid Flexi Plans.

5. How can I add my child to my account?

You can convert to the new Plan by visiting Digicel Head Office located in Warrens or by visiting any of our convenient Digicel Retail Outlets;

1. Colonnade Mall, Bridgetown
2. Dome Mall, Warrens
3. Sky Mall, Haggatt Hall, and
4. Sheraton Mall, Sargeant’s Village.

6. What is the criteria required to avail of this offer?

• You will be required to complete our Mobile Service Activation Form.
• You will be subject to credit checks for postpaid activations
• Security deposits may be required based on the credit rating of the customers
• A credit score of 5 or less will be eligible for a plan
• Customers with credit scores above 5 will be considered at the discretion of the Retail Store Supervisor or Manager. The contractual period for this new plan is optional:
  • No Contract is required if you opt for just the plan.
  • A 24 Month contract is required if you choose to bundle the plan with a handset offer.

7. What is included in the new Connect price plan?

The table below shows the new plan structures;

• Pay Go = Pay As You Go
• Data overage Blocked = prevents Out of Bundle Data charges
• Data Add on – you may purchase a Data Add On via MDA $25.00

8. Where can I call while using the new Connect Plan?

• • Local On-Net Minutes applies to: This applies to Local Incoming & Outgoing Digicel to Digicel calls while on Barbados network. Fair Usage Policy applies with the Digicel to Digicel Mobile calls.

• • Local Off-Net Minutes applies to (Pay Go): This applies to Local Incoming & Outgoing Digicel, Flow and landline calls.

• • Anywhere Minutes apply to Local - Incoming & Outgoing (Digicel, Flow and landline calls), 

• • Rollover- this applies to customers’ unused minutes and data will rollover. Rollover is capped at 3000 Anywhere minutes.

• • Unlimited Digi to Digi local SMS is included in all of the above.

• • All prices are VAT Inclusive.

• • Customers who have fully utilized or exhausted their voice bundles will be charged at Pay Go rates.

Digicel Postpaid Out of Bundle Rates

These minutes apply to all minutes in excess of those in each postpaid package:

9. Will I be notified when my voice minutes have been depleted?

• Yes, threshold depletion messages will be received as follows:

80% Voice Consumption Message: Please be advised that you have consumed 80% of your monthly voice quota.

95% Voice Consumption Message: Please be advised that you have consumed 95% of your monthly voice quota.

100% Voice Consumption Message: You have consumed 100% of your monthly voice quota and will now incur voice overage charges starting @ $0.50 BBD/Minute

10. What is the Data Overage Block for the Connect plan?

• After fully utilizing your price plan Data allotment, Data Overage Block prevents you from being charged for Out of Bundle Data charges.
• A message will be received informing you that you have fully utilized your Data.

Message: You have consumed 100% of your monthly quota. To continue using Data, you may now choose to purchase a Data Add On by visiting p.mydigicel.net

11. What are my options for Data use after my plan Data has been fully utilized?

• You may purchase a Data Add On so you can continue to have access to Data.
• When the SMS Data notification is received stating you have consumed 100% of your monthly quota, you may click the link in the SMS and it will direct you to MDA.

12. What Data Add On is available?

• A Mobile Data Add-on 5GB is available for purchase for $25.00.

13. How can I purchase a Mobile Data Add-on?

• A Data Add On can be activated through MyDigicel App
• A message will be received informing you that your Data Add on is active.

Message: Mobile Data 5GB is activated and comes with 5GB’s of Data.

14. Can I repurchase a Data Add On?

• Yes, you can repurchase a Data Add On if your current your Data Add On allotment has been exhausted.

To Repurchase visit MDA, select ‘Store’, ‘Plans & Bundles’, ‘Available’, ‘Data Addon’, ‘Activate Now’.

15. Will I receive the full allotment of Data when I activate my Data Add On?

• Yes, regardless of the date the Data Add On is purchased, the full data allotment will be received.

16. When my Data Add On is fully utilized will I be notified?

• Yes, the below SMS will be received.

You have consumed 100% of your Data Add On. You may choose to purchase a Data Add On to continue using Data.

17. Will my Data Add On roll over?

• The Data Add On will roll over, it is valid for 30 days before expiring automatically.

18. Will my unused minutes and plan data from my previous Postpaid plan rollover?

• Yes. Your unused minutes and your unused plan data from your previous postpaid plan will rollover to the newly activated Connect plan. However, if your account becomes two-way barred (i.e., cannot make or receive calls) due to outstanding payments, your rollover data and minutes will be lost.

19. Will the Connect plan quotas roll over?

• Unused minutes and unused Plan data from your plan will rollover.

20. Is there a code to check my bundled minutes and plan data?

• Customers will be able to check their voice, SMS or data balances using the MyDigicel App or the USSD code *130#, *130*2#.

21. Will I have to pay for Whatsapp Messaging service or is this free within my Postpaid plan?

• All Whatsapp usage, messaging, voice and video calls will be taken from the subscribers allotted data quota; this is outlined based on the plan they have selected.

22. Will I have to pay for the Facebook service or is this free within my Postpaid plan?

• All Facebook usage will be taken from the subscribers allotted data quota; this is outlined based on the plan they have selected.

Terms and Conditions for the Connect price plan:

The below terms and conditions are applicable to all Digicel products and services:

• Digicel hereby specifically reserves the right to terminate, cancel, suspend and/or modify the Promotion/Product if any fraud, virus or other technical problem corrupts the administration, security, safety or proper play of the Promotion/Product as determined by Digicel in its sole discretion. In such event, Digicel hereby specifically reserves the right (but not the obligation) to award some other prize hereunder as determined by Digicel in its sole discretion.

• Digicel reserves the right to at any time vary the terms of the Promotion/Product, to amend its Terms and Conditions, or to withdraw the Promotion/Product. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.
• This service is only applicable for use in Barbados. While roaming, the customer will be charged at the prevailing roaming rates for Voice, SMS and Data usage.
  • NB: Due to system limitations, this cannot be displayed in seconds although the customers balance includes the seconds.
• Customers will be able to transit upwards and downwards to any of the available plans based on the plan that is currently activated.

FAIR USAGE POLICY

Digicel operates a fair usage policy (FUP). It is important to Digicel that all eligible Digicel customers are able to access our Services. Accordingly, we have devised a FUP which applies to all our Services. Digicel may rely on this fair usage policy where your usage of the Services is excessive or unreasonable as detailed in this paragraph. Digicel has developed a threshold for the Services and the related tariffs by reference to average customer profiles and estimated customer usage of the Services (particularly the estimated volume and length of calls likely to be made and data used by end users) (the “Threshold”). If, at the absolute discretion of Digicel, Digicel is of the opinion, that your usage of the Services materially exceeds the Threshold over any period (to be determined at Digicel’s sole discretion), Digicel reserves the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend, at its absolute discretion, modify or restrict your use of the Services or to withdraw your access to the Services entirely.

This policy applies to:

All Digicel consumer services in Barbados inclusive of but not limited to:

• Fixed telephony
• Mobile telephony
• Fixed broadband/data
• Mobile broadband/data
• SMS services
• Television services
• Does not cover any of Digicel’s business or commercial offerings.

Why Fair Usage?

Digicel’s consumer services are designed and engineered for private non-commercial use by its individual customers. The networks are dimensioned to provide the best quality of service to a maximum number of its customers, on the assumption that customers’ use of the services fall within normal personal use. Whilst Digicel may offer “unlimited plans” for some of these services, “unlimited” should not be construed to mean “any”. The services are NOT designed or intended for unreasonable use such as:

• Commercial use,
• Business purposes,
• Use of devices to reroute calls,
• Resale of any service from our network,
• For bridging conference calls,
• For service to link two or more communications devices together for the purposes of providing a permanent or semi-permanent circuit
• Voice services other than person to person voice communication
• Unreasonable use is deemed abuse and, in some instances, fraudulent use.

Users of the services share some common infrastructure, communication links and other network resources. This fair usage policy is meant to protect the available network resources capable of delivering a service for those who mean to use it as it is intended. In the context of the unlimited plans, the services are there to be used by all subscribers of the plan. However, those who abuse it to the extent that it affects the ability of others to use the services are in breach of fair usage and provisions of the policy would come into effect to restrict such users.