Product Launch Date: August 12^th, 2024

Service Type: Acquisition, Usage

Customer Type: New & Existing Prepaid Subscribers

 

All customers with a prepaid number must recharge their account every 30, 60 or 90 days (the “Specified Time”) to keep their account active. If you are a prepaid customer and you have failed to recharge or actively use the number assigned to you to make calls, use data or send SMS (“Cell Phone Services”) for a period of 180 days your number will be deleted from the system. Following the deletion the SIM card will then be recycled which means your number will be recirculated for purchase in the stores.

For a better understanding of the cycle life of your SIM card, please read the steps below:

SIM CARD LIFE CYCLE
Active account	You can use all services on your mobile device (Calls, Data Usage, SMS etc.)
Account Inactive	After airtime has expired, you will no longer be able to use the Cell Phone Services.  However, you can receive calls and SMS. To reactivate the account, you will be required to recharge it by using one of our recharge methods.
Expired Account	If you do not perform a recharge within one of the Specified Times, your account will be blocked. If your account is blocked you cannot make or receive calls, use data, or send or receive SMS. Credit remaining the account will be removed at the end of the period. To reactivate you need to recharge using one of our recharge methods.
Deactivated Account	Your Number has gone more than 180 days without being recharged. There is an OPPORTUNITY to reclaim your number if it is not yet on sale in stores, among other reasons.
Recycled Number	You can no longer retrieve the number as it is already available in the store for resale. To use Digicel services again, you will have to purchase a new SIM card at a cost of $15.00.

 

Airtime Validity (# of Days on the Network)
New Customers
New Sim Activation	# of Days on the Network
New Customer	60 Days
Existing Customers
Recharge Amount	# of Days on the Network
Top up $5-$9.99	30 Days
Top up $10 - $49.99	60 Days
Top up $50 - $200.00	90 Days

*How to reactivate a "Recycled Number"?

Any customer who has a prepaid number must keep his account active by making a recharge to the account. If this is not done after a certain amount of time, the number will be recycled. Which means, after the expiration of the time obtained from the last recharge, plus the 120 days generally given, the customer will automatically lose the account. This number will be listed in the "Non-Existing Number" list.

Customers who want to reactivate an "Expired Number" after a period inactivity, must make a request to rejoin by visiting one of our Retail Stores and provide the following information to verify if the requested number is available:

1. Full name (first and last name) of the owner 
2. The number  the customer would like to retrieve
3. The ICCID number on the SIM card starts with 8901
4. Last 5 Frequently dial numbers
5. Date & Place of purchase
6. Last top up amount