Roaming Frequently Asked Questions

1. Can I activate a Roaming Plan prior to my trip?

Yes, it is recommended that you activate the plan before leaving the country.

2. What are the available Roaming Plan options?

Customers subscribed to the postpaid plans have the option to activate the Roam Like Yuh Home Plan, enabling them to roam at reduced rates.

3. How do I activate the Roam Like Yuh Home Plan?

To activate this plan subscribers should contact customer care by dialing 100 from any Digicel mobile phone or by chatting with an agent via Live Chat 24/7.

Or customers can visit any of our convenient Digicel Retail Outlets listed below:

• • Colonnade Mall, Bridgetown
  • Dome Mall, Warrens
  • Sky Mall, Haggatt Hall, and
  • Sheraton Mall, Sargeant’s Village

4. What is the cost of the Roam Like Yuh Home Plan (RLYH)?

The cost of this roaming plan is $41.52 VAT included upon activation this amount will be automatically added to the subscriber’s next invoice.

5. What are the usage rates for the Roam Like Yuh Home Plan?

Customers who activate this plan benefit from reduced roaming rates shown in the table below.

6. What happens if I don’t activate a roaming plan?

You may be able to connect to a network while roaming without a plan, however you will be charged at the standard roaming rates.

7. What locations are cover under the Roam Like Yuh Home Plan

This plan is applicable in the USA, Canada, Puerto Rico, US Virgin Islands, Cuba and Digicel territories

Digicel regional territories are Anguilla, Antigua & Barbuda, Aruba, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada, Haiti, Jamaica, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Turks and Caicos Islands, Bonaire, Curacao, French Guiana, Guadeloupe, Martinique, El Salvador, Trinidad and Tobago, Suriname and Panama.

8. What is the Roam Like Yuh Home Plan rates?

Roam Like Yuh Home Plan Rates are:

• Outgoing calls are charged at BDS $0.34 Pre-VAT per minute.
• Texts are charged at BDS $0.24 Pre-VAT per text.
• Data is charged at BDS $0.26 Pre-VAT per MB.
• Incoming calls and texts are free regardless of origin in all territories except Cuba where incoming calls are $1.02 Pre-VAT.

Ensure to manually connect to the below network to benefit from the above rates:

• AT&T or T Mobile in the US,
• Rogers,
• Bell and Telus in Canada,
• Cubacel while in Cuba,
• Digicel in Digicel Regional territories.

9. How do I keep track of my usage while I am roaming?

Postpaid Customers – Use My Digicel App or *130.

10. What is the duration of the Roam Like Yuh Home Plan?

The duration of the RLYH is 30 days, thereafter the plan can be reactivated.

Plan Details: