Postpaid Plans Frequently Asked Questions

1. What is a Postpaid plan?

A postpaid plan commonly referred to as a bill phone, is an agreement where you receive your data and minutes upfront during a monthly period, where payment is made at the end of the period.

2. What are our Postpaid plans all about?

Digicel has refreshed its suite of postpaid plans offering greater value with more data in each plan.

3. Who can activate the Postpaid plans?

The below customers are eligible to activate the Postpaid Plans:

• • New customers joining Digicel.
  • Customers switching from another mobile operator with their number.
  • Existing Digicel postpaid customers requesting an additional postpaid service.
  • Existing customer migrating from prepaid to postpaid.

4. How can I purchase the Postpaid plans?

You can sign up for the Postpaid Plans by visiting any of our convenient Digicel Retail Outlets listed below:

• Colonnade Mall, Bridgetown
• Dome Mall, Warrens
• Sky Mall, Haggatt Hall, and
• Sheraton Mall, Sargeant’s Village
• or click here to sign up online

5. What are the activation steps?

• You will be required to complete our Service Activation Form.
• You will be subject to credit checks for postpaid activations:
  • Security deposits may be required based on the credit rating of the customers:
    • A credit score of 5 or less will be eligible for a plan.
    • Customers with credit scores above 5 will be considered at the discretion of the Retail Store Supervisor or Manager.

• • The contractual period for this new plan is optional:
    • No Contract is required if you opt for just the plan.
    • A 24 Month contract is required if you choose to bundle the plan with a handset offer.

6. What is included in the Postpaid plans?

The table below shows the plan structures:

• Includes premium access to the specified App.
• Unlimited Digi to Digi local SMS is included in all the above.
• All prices are VAT inclusive.

 7. Where can I call while using the new Plans?

• Local On-Net Minutes applies to: Digicel to Digicel Mobile - Fair Usage Policy applies.

• Local Off-Net Minutes applies to:
• Local Incoming and Outgoing calls to / from Digicel & Flow Fixed Line.
• Outgoing calls to Flow Mobile.

• ILD (International Long Distance) Minutes applies to:  Outgoing calls to Digicel Caribbean, USA, Canada & UK Fixed Line.

• Anywhere Minutes apply to:
  • Local - Incoming & Outgoing Calls to Digicel and Flow Fixed Lines.
  • ILD – Outgoing calls to Digicel Caribbean, USA, Canada & UK*

                       *Fixed Line Only.

• Regional– Outgoing to: Anguilla, Antigua & Barbuda, Aruba, Bonaire, British Virgin Islands, Cayman, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Montserrat, Puerto Rico, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, T&T, TCI.

8. Will I be notified when my Data is fully utilised?

Yes, data notification alerts will be sent via SMS when you have consumed 80%, 90% and 100%.

9. What happens if the Data included in the new plans is depleted?

Customers who have fully utilised or exhausted their data bundle will be blocked from incurring out of bundle charges.

10. Are Data Add-On options available?

Yes, Data Add-Ons are available, purchasing an Add-On prior to full utilisation is recommended. However, add-ons can be purchased at any point during the billing cycle.

A Mobile Data Add-On 5GB is available for purchase for a low price of $25.00.

11. When will I be notified that my Data Add-On is fully utilised?

You will receive data notification alerts via SMS when you have consumed 80%, 90% & 100%.

12. How can I purchase a Mobile Data Add-On?

• A Data Add-On can be activated through MyDigicel App.
• A message will be received informing you that your Data Add-On is active.

Message: Mobile Data 5GB is activated and comes with 5GB’s of Data.

13. How many times can I purchase a Data Add-On?

You can repurchase a Data Add-On as many times as you like if your current Data allotment has been exhausted.

14. Will I receive the full allotment of Data when I activate my Mobile Data Add-On?

Yes, regardless of the date the Data Add-On is activated, the full data allotment will be received.

15. Will my Data Add On roll over?

The Data Add-On does not roll over, upon activation it is valid for 30 days before automatic expiry.

16. What happens if the minutes included in the upgraded plan are depleted?

Customers who have fully utilised or exhausted their data bundle will be charged at Pay Go rates listed below.

Digicel Postpaid Out of Bundle Rates

These rates apply to all minutes used in excess of those provided within the respective postpaid package.

*Anguilla, Aruba, Bermuda, Bonaire, British Virgin Islands, Curacao, Cayman, Dominica, Grenada, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Trinidad & Tobago, Turks & Caicos.

**Guyana, French Guiana, Martinique

***Jamaica and Haiti.

17. Will my unused minutes and Plan data from my previous Postpaid plan rollover?

Yes. Your unused minutes and your unused plan data from your previous postpaid plan will rollover to the newly activated price plan. However, if your account becomes two-way barred (i.e., cannot make or receive calls) due to outstanding payments, your rollover data and minutes will be lost.

N.B. This refers to your postpaid plan data allotment and not to any data bundle add-on.

18. Will the unused data and minutes within the plan rollover?

Unused minutes and unused data from your Postpaid plan will rollover.

19. Is there a code to check my bundled minutes and plan data?

Customers will be able to check their voice, SMS or data balances using the MyDigicel App or the USSD code *130#, *130*2#

20. What are the available Roaming Plan options?

Customers subscribed to the postpaid plans have the option to activate the Roam Like Yuh Home Plan, enabling them to roam at reduced rates.

21. How do I active the Roam Like Yuh Home Plan?

To activate this plan subscribers should contact customer care by dialing 100 from any Digicel mobile phone or by chatting with an agent via our 24-hour live chat service Ruby.

Or customers can visit any of our convenient Digicel Retail Outlets listed below:

• • Colonnade Mall, Bridgetown
  • Dome Mall, Warrens
  • Sky Mall, Haggatt Hall, and
  • Sheraton Mall, Sargeant’s Village

22. What is the cost of the Roam Like Yuh Home Plan (RLYH)?

The cost of this roaming plan is $41.52 VAT included upon activation this amount will be automatically added to the subscriber’s next invoice.

23. What are the usage rates for the Roam Like Yuh Home Plan?

Customers who activate this plan benefit from reduced roaming rates shown in the table below.

24. Will I have to pay for Whatsapp Messaging service or is this free within my Postpaid plan?

All Whatsapp usage, messaging, voice, and video calls will be taken from the subscribers allotted data quota; this is outlined based on the plan they have selected.

25. Will I have to pay for my social media service or is this free within my Postpaid plan?

All additional apps not highlighted within Table 1 will come from your data allowance within the plan.

This product will be available from April 1^st, 2024

Terms and Conditions for the upgraded postpaid price plans:

The below terms and conditions are applicable to all Digicel products and services:

• Digicel hereby specifically reserves the right to terminate, cancel, suspend and/or modify the Promotion/Product if any fraud, virus, or other technical problem corrupts the administration, security, safety, or proper play of the Promotion/Product as determined by Digicel in its sole discretion. In such event, Digicel hereby specifically reserves the right (but not the obligation) to award some other prize hereunder as determined by Digicel in its sole discretion.

• Digicel reserves the right to at any time vary the terms of the Promotion/Product, to amend its Terms and Conditions, or to withdraw the Promotion/Product. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.

• This service is only for use in Barbados. While roaming, the customer will be charged at the prevailing roaming rates for Voice, SMS, and Data usage.
  • NB: Due to system limitations, this cannot be displayed in seconds although the customers balance includes the seconds.
• Customers will be able to transit upwards and downwards to any of the available plans based on the plan that is currently activated.

Early Termination of Contract Policy:

• Customers wishing to terminate their postpaid contract before the agreed-upon contract period will be liable to pay an early termination fee of $500.00, and their account deposit will be forfeited.

Fair Usage Policy

Digicel operates a fair usage policy (FUP). It is important to Digicel that all eligible Digicel customers can access our Services. Accordingly, we have devised a FUP which applies to all our Services. Digicel may rely on this fair usage policy where your usage of the Services is excessive or unreasonable as detailed in this paragraph. Digicel has developed a threshold for the Services and the related tariffs by reference to average customer profiles and estimated customer usage of the Services (particularly the estimated volume and length of calls likely to be made and data used by end users) (the “Threshold”). If, at the absolute discretion of Digicel, Digicel is of the opinion, that your usage of the Services materially exceeds the Threshold over any period (to be determined at Digicel’s sole discretion), Digicel reserves the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend, at its absolute discretion, modify or restrict your use of the Services or to withdraw your access to the Services entirely.

This policy applies to:

All Digicel consumer services in Barbados inclusive of but not limited to:

• Fixed telephony
• Mobile telephony
• Fixed broadband/data
• Mobile broadband/data
• SMS services
• Television services
• Does not cover any of Digicel’s business or commercial offerings.

Why Fair Usage?

Digicel’s consumer services are designed and engineered for private non-commercial use by its individual customers. The networks are dimensioned to provide the best quality of service to a maximum number of its customers, on the assumption that customers’ use of the services fall within normal personal use. Whilst Digicel may offer “unlimited plans” for some of these services, “unlimited” should not be construed to mean “any”. The services are NOT designed or intended for unreasonable use such as:

• Commercial use,
• Business purposes,
• Use of devices to reroute calls,
• Resale of any service from our network,
• For bridging conference calls,
• For service to link two or more communications devices together for the purposes of providing a permanent or semi-permanent circuit

• Voice services other than person to person voice communication
• Unreasonable use is deemed abuse and, in some instances, fraudulent use.

Users of the services share some common infrastructure, communication links and other network resources. This fair usage policy is meant to protect the available network resources capable of delivering a service for those who mean to use it as it is intended. In the context of the unlimited plans, the services are there to be used by all subscribers of the plan. However, those who abuse it to the extent that it affects the ability of others use the services are in breach of fair usage and provisions of the policy would come into effect to restrict such users.