INTERNATIONAL ROAMING

The following are the terms and conditions governing these plans:

1.  What are the International Roaming plans about?

· These are plans which will allow Digicel Prepaid and Postpaid mobile customers to take advantage of lower rates for voice and data when roaming in various destinations (as set out below) including US, The Netherlands, Canada, UK, DigiRoam Territories and more.

2.  What can I get with these plans?

You can get the following with any of these plans:

·   Free incoming calls and free incoming text messages

·   Bundle minutes

·   Data bundles

3.  What are the various International Roaming that are available?

The following are the International Roaming available:

4.  How can I activate these plans?

·  You can activate these plans by dialing *123# or via the My Digicel App.

5.  Can corporate customers activate any of these plans?

·  No

6.  In what countries can I use these plans?

·  The International Roaming can be used in the following countries (“International Roaming Destinations”):

7. What countries can I call with the bundle minutes in these plans?

• The bundle minutes are applicable to: 

  - Calls to any Aruba number;

  - Calls to numbers of the particular International Roaming Destination that is visited; and  

  - Calls to DigiRoam Territories*.   

*DigiRoam Territories are Anguilla, Antigua and Barbuda, Aruba, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Curacao, Dominica, El Salvador, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Montserrat, Panama, St. Kitts, St. Lucia, St. Vincent and Grenadines, Suriname, Turks and Caicos.

8. What happens if my bundle minutes are finished but my International Roaming Plan has not expired?

You will be charged the following rates if your plan is still valid but your bundle minutes have finished:

• Call rate of Afl 1.00 per minute will be charged for calls to any Aruba number, calls to numbers of the particular International Roaming Destination that is visited and calls to DigiRoam Territories

• Call rates of Afl 2.00 per minute will be charged for calls to any ‘Rest of the World’ Destinations* 

* ‘Rest of the World’ Destination is any destination other than Aruba, DigiRoam Territories, Satellite phones and Very Expensive Destinations**.

• Call rates of Afl 15.00 per minute will be charged for calls to Very Expensive Destinations**

**Very Expensive Destinations are Cuba, Afghanistan, American Samoa, Angola, Antarctica Australian Territory, Armenia, Ascension Island, Azerbaijan, Benin, Bhutan, Botswana, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Republic, Chad, Comoros, Congo, Cook Island, Ivory Coast, Djibouti, East Timor, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Guinea Bissau, Iran, Iraq, Kazakhstan, Kiribati, Korea (North), Kyrgyzstan, Laos, Latvia, Lithuania, Lesotho, Liberia, Libya, Malawi Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Myanmar, Micronesia, Mozambique, Namibia, Nepal, New Brunei, New Caledonia, Niger, Nigeria, Niue Islands, Norfolk Islands, Pakistan, Reunion Is, Russia, Rwanda, Saipan, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Western Sahara, Sudan, Swaziland, Syria, Tunisia, Togo, Tokelau, Turkmenistan, Tuvalu, Uganda, Uzbekistan, Wake Island, Yemen, Zimbabwe, The Democratic Republic Of The Congo and Northern Mariana Islands.

• Call rates of Afl 50.00 per minute will be charged for calls to Satellite phones

9. How can I check my allotted bundle minutes and data?

• You can dial *123# to check your bundle data & Minutes

• You use My Digicel App

N.B Minutes and data bundle usage may not be updated real time while roaming in certain countries.

10. What happens if my data has depleted but my plan has not yet expired?

•   Prepaid, will need to buy additional plan to keep browsing

•   Postpaid you will be charged an overage rate of Afl 2.00 per MB until the plan expires.

11. Do I get free incoming calls in all the International Roaming Destinations (including Haiti, Jamaica and Guyana) with these International Roaming?

•   Yes.

12. Will my International Roaming Plan auto-renew?

•   No. You will, however, receive a message prior to the expiry of the plan asking whether you would like to renew your plan, at which point you can opt to renew.

13. Will I still be able to activate the roam like you home plan or the Caribbean Roaming?

•   The Caribbean Roaming will still be available.

•   The Roam like you home plan is being discontinued and will not be available after 10^th December, 2021.

14. What happens if I use my phone in a roaming destination that is not an International Roaming Destination?

•   If you are a Prepaid or a Postpaid customer roaming in a country not listed as an International Roaming Destination, you will charged at the standard Pay As You Go roaming rates even if you have an International Roaming Plan active.

15. (a) If I have a Caribbean Roaming active, can I also activate an International Roaming Plan as well?

•   Yes, you can have both plans activated simultaneously, however, the Caribbean Roaming will take precedence over the International Roaming Plan.

    (b)  If I have both the Caribbean Roaming and an International Roaming Plan active while in the US, will I get to use the International Roaming plan?

•   Yes; only the International Roaming Plan is applicable in the US.

16. If I activate a 7 Day International Roaming Bundle can I, at the same time, activate a 30 Day International Roaming Bundle?

•   Yes.  Whilst you are on an existing International Roaming Plan you can activate a higher value International Roaming Plan (but not a lower value International Roaming Plan) and the remaining minutes and/or the remaining data on the existing International Roaming Plan will be added to the higher value plan and the validity period of the plan will be extended to the expiry date of the higher value plan.

17. Will my remaining data and minutes bundle rollover if I opt to renew my plan?

•   Yes, the remaining minutes and data will rollover once you opt to renew your International Roaming Plan.

18. Which Network/s can I use to benefit from these International Roaming whilst roaming?

•   Prepaid customers can only utilize roaming services (i.e. voice, sms and data) under the International Roaming via Networks listed with a “y” in the column entitled “Prepaid customers” in the table below.

•   Prepaid roaming is currently not available in Germany, Israel, Malta, Netherlands, Portugal, Romania, South Africa, US Virgin Islands and Venezuela.

•   Postpaid customers can utilize voice and sms roaming services under the International Roaming via all Networks listed in the table below.

•   Postpaid customers can utilize data roaming services only under the International Roaming via Networks listed with a “y” in the column entitled “Data” in the table below.

•   International Roaming can only be used on a Digicel network when roaming in the DigiRoam Territories. 

•   LTE data roaming is available in DigiRoam Territories only where LTE is available on the Digicel network within that DigiRoam Territory.

19. Can I activate an International Roaming Plan whilst I am roaming?

•   Yes, you can utilize the My Digicel App for FREE (i.e. you will not be charged any data charges when you use the My Digicel App) or dial *123# to activate an International Roaming Plan whilst roaming. 

20. If I have reached my credit limit as a Post-paid customer, can I request a temporary credit limit Increase to use an International Roaming Plan?

•   Yes. You can call our Customer Care to make this request by dialing 2975222222 at no charge. 

21. As a prepaid customer who is roaming, how can I top up my account if my credit has depleted?

As a prepaid customer, you can use the following method to top up whilst roaming:

•   Topping up via the My Digicel App is also available

22. Can bonus credit be used for roaming (to make and/or receive calls and data roam)?

•   No. Bonus credit cannot be used for roaming.

23. If I use Wi-Fi will I be charged whilst roaming?

•   No. You will not be charged whilst using Wi-Fi when you roam.

24. Can I deactivate the International Roaming Plan before it has expired?

•   In order to deactivate an International Roaming Plan immediately, you will have to call our Customer Care by dialing 2975222222 at no charge.

•   You can also opt-out of renewing the International Roaming Plan by responding to the renewal message that is sent prior to expiry of the plan.

25. Additional Terms and Conditions:

•   The International Roaming are for the personal use of individuals and not commercial use or usage by groups of individuals. Any usage at all by an individual that in Digicel’s sole discretion is intended for financial gain or profit by you or by groups of individuals will result in the immediate termination of the plans.

•   Digicel reserves the right to terminate International Roaming if in its sole opinion the plans offered are being abused. 

•   Digicel reserves the right to modify or discontinue (permanently or temporarily) any of these plans being offered to its customer at its discretion.

•   Digicel reserves the right to at any time, with or without the notice, to vary or cancel the terms and conditions of the International Roaming. In the event of Digicel giving notice to customers of any such changes to or cancellation of International Roaming, it shall suffice for Digicel to give customers notice via messages to customer’s handset/device or to post such notification on Digicel’s website. Any such notification shall be effective immediately or as of the date referred to in such notification.

•   Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made via the use of the USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.

•   Subject to the above, Digicel’s standard Prepaid Terms and Conditions shall apply.