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If you find your credit running out, here are some checks that you can do to resolve this:  

1.  Activate the best plan to suit your needs.  To see our plans and choose the right one for you, click here, or log on to your MyDigicel app.

2.  Apps like Whatsapp and Facebook are designed to keep you constantly connected to friends and family and are always working whether you actively use them or not.  If you would like to manage the data usage on your phone, you can do so by stopping background apps from using your data.

3.  Not sure how much that call you made or text message cost? You can check out our prepaid rates here.

4.  If you are visiting another country, find easy ways to manage your credit with these roaming tips.

5.  You can easily get the history of all your transactions for the last seven days on the My Digicel App and see exactly how your credit has been used.      

6. You may have subscribed to Digi INFO where you receive daily updates dependent on the service you selected. Text 'EXIT' to 4636 to unsubscribe to this offer.   

Here is how you can check the transactions on your account from the App:

Step 1. Select the MyDigicel app from the app screen. 

Step 2. Click "Log In" to log in automatically.

Step 3.  Select the Bills & Activity button.

Step 4.  All transaction details will be listed below ‘Transactions and Activity’ and will show all calls, SMS and data used within the last 7 days on the account.

Unable to use the data service on your phone? Here are some steps you can take to get it working again.    

Step 1. Confirm that you still have data available on your account by checking your data balance using the MyDigicel app or dialing *147#.   

Step 2.  If there are no MB available, please try activating a plan by dialing a short code from your phone, using the MyDigicel app or dialing *147#. 

Is your MB balance less than you expected? For help to understand how different activities use different amounts of data, click here.

Step 3.  If data is available, try accessing a Google web page or web-enabled app. This will help confirm if the issue you are experiencing relates to a particular app, or to the entire internet service.  

Step 4.  If some websites/apps work, the issue you were experiencing may have been a temporary issue, or the problem may be related to one particular app. We suggest restarting the application and trying again.

Example:  WhatsApp is working, but the browser is offline.

Step 5.  If all websites or apps do not work, please check your APN settings.

Step 6.  Check that your mobile data connection has been enabled. You can confirm this by going to settings, then data usage. You will then see the option to have your data turned on/off.

If your phone has the drop down menu option, you may also enable your mobile data from there.

Step 7.  If you have done all of the above and you find more than one person experiencing the same challenge, it may be a network issue. We assure you that we are working diligently to resolve this at the soonest possible time and so, we urge that you try the service later.

If you realize that you are still experiencing the issue, you can use the live chat option so we can have the matter investigated further for you.

Here's how you request a DigiLoan. To see what your DigiLoan can be used for, click here.

If you're having issues getting a Digiloan, click here.

Step 1.  To request a loan amount, dial *147# send.  

Step 2.  Select the option 'DigiLoan'.

Step 3.  Select the option 'Get DigiLoan'.

Step 4.  Select the amount you qualify for.

Step 5.  Confirm the loan amount selected.

Step 6.  You will be asked to await the loan confirmation message.

Step 7.  You will then receive a message confirming that the loan has been successful.